Who we are
CRA Painting (“we,” “our,” or “us”) values your privacy and is committed to complying with applicable privacy laws and ensuring transparency, responsibility, and consent (“TRC compliance”) in handling your information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, CRApainting.com (the “Website”), or interact with us, including through SMS (text) messaging.
1. Information We Collect
We collect only the information necessary to provide our services, improve our offerings, and communicate with you effectively.
a. Personal Information You Provide
• Contact Information: Name, email address, phone number, and physical address submitted through forms or communications on the Website.
• Project Details: Information related to your painting project, such as size, type, and specific requirements.
b. Automatically Collected Information
• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent on the Website, referring website, and other analytics data.
• Cookies: Cookies and tracking technologies collect data to enhance user experience and gather Website performance analytics. You will be asked to consent to cookie use upon visiting our Website.
c. SMS Messaging Data
If you opt into SMS messaging, we collect your phone number and any information provided via text messages.
2. How We Use Your Information
We use your information only with your consent, as required by law, or as necessary to fulfill a contractual obligation. Specifically, your information is used to:
• Respond to inquiries and provide requested services.
• Schedule consultations, estimates, or service appointments.
• Send SMS updates, including project reminders, confirmations, and service-related communications.
• Share updates, promotions, or important notices (with your explicit consent).
• Improve the quality of our Website, services, and customer interactions.
• Comply with legal obligations or resolve disputes.
We will not use your information for any purpose beyond what is described in this Privacy Policy without obtaining your explicit consent.
3. SMS Messaging Policy
By providing your phone number and opting in, you consent to receive SMS (text) messages for the following purposes:
• Appointment confirmations, reminders, and updates.
• Project progress updates or service-related communications.
• Special offers, promotions, or marketing messages (only with your consent).
Opting In and Out
• Opt-In: You will only receive SMS messages if you voluntarily provide your phone number and explicitly consent to SMS communications.
• Opt-Out: You can opt out at any time by replying “STOP” to any text message or contacting us at Chris@crahomeservices.com or 267-225-7905. Once you opt out, you will no longer receive SMS messages.
Message Frequency and Costs
Message frequency may vary based on your interactions with CRA Painting. Standard messaging and data rates may apply based on your carrier.
Third-Party SMS Services
We may use trusted third-party service providers to manage and deliver SMS communications. These providers are required to comply with TRC principles, including safeguarding your information and ensuring transparency in their practices.
4. Data Sharing and Responsibility
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
• Service Providers: With trusted vendors who assist in providing our services (e.g., payment processors, marketing platforms).
• Legal Compliance: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of our business.
We are responsible for ensuring that third-party providers comply with TRC principles and applicable privacy laws.
5. Your Rights and Consent
We respect your rights regarding your personal data and give you control over how your information is used.
Your Rights
• Access and Correction: You have the right to access and correct inaccuracies in your personal information.
• Data Deletion: You can request deletion of your personal data, subject to legal obligations.
• Withdrawal of Consent: You may withdraw consent for specific data uses at any time (e.g., opting out of marketing or SMS communications).
Consent
Your consent will always be explicitly requested before collecting, using, or sharing your personal information for purposes outside the scope of this Privacy Policy.
6. Data Security
We use industry-standard measures to protect your information from unauthorized access, use, or disclosure. While we strive for absolute security, no method of transmission or storage is completely secure. We encourage you to contact us immediately if you suspect a security breach.
7. Third-Party Links
Our Website may include links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies.
8. Children’s Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will promptly delete it.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or industry standards. The updated policy will be posted on this page with a revised “Effective Date.” You will be notified of any significant changes requiring your consent.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
CRA Painting
Email: Chris@crahomeservices.com
Phone: 267-225-7905
By using CRApainting.com or interacting with us (including opting into SMS communications), you agree to the terms outlined in this TRC-compliant Privacy Policy. Thank you for trusting CRA Painting with your privacy.